You can return your order 30 days from receiving the package.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">There is a return fee, that varies depending on what country you&apos;ve purchased from:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">European Union: 7 EURO</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Denmark: 39 DKK</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sweden: 49 SEK</li></ul><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The return fee amount will automatically be deducted from your refund.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you want to exchange for another size, color, or style, please return your purchased item, after which you must place a new order.<h3 id="isPasted"><span id="isPasted" style="font-size:18pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How to return from the European Union, Denmark and Sweden:</h3>Please use the attached return label when returning.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Remember to include the return slip that was in your original package..<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Place the carefully packed products in the bag/box, with the return guide and seal it securely.&#xA0;<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If the item you purchased arrived in special packaging (e.g. a pair of shoes), it is important that you return it in the original box. Do not place the return label directly on the packaging, as doing so could potentially decrease the value of the item if it is resold.<div id="isPasted" title="Page 1"> </div>4. Send the parcel back to us.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">SE: Deliver the package to your nearest DHL Express Parcel Shop. Please note that it must be an EXPRESS parcel shop.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">EU + DK: Deliver the package to your nearest GLS Parcelshop<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please always remember to&#xA0;<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">get a receipt<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;when you deliver your package, as this is your re<span style="font-size: 16px; font-family: Arial; color: rgb(22, 22, 22); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">sponsibility and insurance, as well as the only way we can track your package<h3 dir="ltr" id="isPasted" style="line-height:1.5999999999999999;margin-top:14pt;margin-bottom:4pt;"><span style="font-size: 16px; font-family: Arial; color: rgb(22, 22, 22); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Refund of your money:</h3><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">It usually takes 10-14 business days to receive and process a return.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When we receive the returned products, we will check it thoroughly for defects.&#xA0;<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If / when your return is approved, the amount of the product in question will be refunded to your account. It is always transferred via the same payment method that was used to pay for the item. For example, if you have paid by credit card, the purchase price will be refunded to the credit card you used for the purchase. If this is not possible, you will be contacted by our customer service.<h3 id="exchange-in-store">Exchange in store:</h3>Unfortunately, it is not possible to exchange goods purchased on our webshop in a physical store. If you wish to return an item purchased online, please do so through the webshop.

Returns from EU, Denmark and Sweden

You can return your order 30 days from receiving the package<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">There is a return fee for&#xA0;Norway: 90 NOK<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The return fee amount will automatically be deducted from your refund.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you want to exchange for another size, color, or style, please return your purchased item, after which you must place a new order.<span style="font-size:18pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How to return from Norway:1. Return label<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Contact our Customer Service via email and request a return label and a proforma invoice. Remember to specify what item(s) you are returning (style, color, size) and the reason code. Print the return label when you receive it on email, and attach it securely on the outside of the package.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Contact here: <a class="fr-strong" href="mailto:webstore@ilsejacobsen.com">webstore@ilsejacobsen.com</a> &#xA0;2.&#xA0;Return guide&#xA0;<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Fill in the return guide included in the package, or download it below&#xA0;<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">here<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. Also, fill in the reason for returning the item(s). Put the return guide inside the package.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3.&#xA0;<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Deliver to the nearest DHL Express Parcel Shop<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Deliver the package to your nearest DHL Express Parcel Shop. Please note that it must be an EXPRESS parcel shop.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Place the carefully packed products in the bag/box and close it properly. If the item was delivered in special packaging (for example a pair of shoes), send the items in the original packaging. Please do not put the return label directly on a speciel/original package, as this will reduce the value of the item at resale.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please always remember to&#xA0;<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">get a receipt<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;when you deliver your package, as this is your insurance and the only way we can track your package.<h3 dir="ltr" id="isPasted" style="line-height:1.5999999999999999;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13.5pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refund of your money:</h3><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">It usually takes 10-14 business days to receive and process a return.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When we receive the returned products, we will check it thoroughly for defects.&#xA0;<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If / when your return is approved, the amount of the product in question will be refunded to your account. It is always transferred via the same payment method that was used to pay for the item. For example, if you have paid by credit card, the purchase price will be refunded to the credit card you used for the purchase. If this is not possible, you will be contacted by our customer service.<h3 id="exchange-in-store">Exchange in store:</h3>Unfortunately, it is not possible to exchange goods purchased on our webshop in a physical store. If you wish to return an item purchased online, please do so through the webshop.

Returns from Norway

In the event of a complaint, please contact our customer service at: <a class="fr-strong" href="mailto:webstore@ilsejacobsen.com">webstore@ilsejacobsen.com</a>Please state your order number, describe the problem and attach a few pictures.Please be aware that we can only process complaints about goods purchased on our own webshop - ilsejacobsen.com.If your item was purchased elsewhere, please contact the place where it was purchased.

Claims - how to do it.

Unfortunately, it is not possible to return two different orders in the same package.Please return each order separately with the associated return slip and package label.

Is it possible to send different orders in the same package?

How and where you can make returns in our Danish stores.

Exchanging in stores

Right of return: You have 30 days if you want to return an order from os - which starts the day the package is delivered to your address. If you&apos;ve chosen to pick up your package in a Parcel Shop, it start&apos;s when you have picked up the package. If you return an item from a order with several items and then later, within your 30 days return right, return another item from the order, you will be charged for every single return. Exchange: If you wish to exchange your product to a new size, color or style, you have to return the product, and then make a new order for the exact style you want. Questions about how to return? Click below: <a href="https://ilse-jacobsen-help-center.gorgias.help/en-US/how-to-return-247945">&gt; How to return an order.&#xA0;</a>

Return rights and exchange

If you have a complaint, please contact our Customer Service before sending the item back. Send&#xA0;an&#xA0;e-mail to webstore@ilsejacobsen.com with order number, photos of the defect and a description.When we ship products purchased on the website, we do our best to ensure that the product is in perfect condition. If the product is defective or does not match your order, you have the opportunity to make use of the right of complaint. When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods and thus a right of complaint for 24 months.ILSE JACOBSEN HORNB&#xC6;K, IJH A / S reserves the right to reject complaints about goods that have not been handled appropriately and according to instructions. Especially styles with sewn-on loose parts such as sequins, beads, rivets and buttons as well as silk and knit styles must be treated gently. If you have questions about this, you are always very welcome to contact Customer Service.The right of complaint includes manufacturing and material defects that are found during normal use of the product. The right of complaint does not cover faults, damage or wear and tear, directly or indirectly arising as a result of incorrect use or poor maintenance.The complaint must be made no later than 2 months after you have discovered the defect. Any inquiry within 2 months after you have discovered the defect is timely, but in some cases it is possible that a longer period is valid in relation to the legislation.If the complaint is justified, it means that you can either get your money back or a reduction in the price, depending on the specific situation. The item must always be sent back in proper packaging. Remember to get a receipt for shipment as this is your security. Read more about how to send a return under &quot;Right of withdrawal&quot;.

Complaints Rights

<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">There is a return fee, that varies depending on what country you&apos;ve purchased from:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">European Union: 7 EUR</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Denmark: 39 DKK</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sweden: 49 SEK</li></ul><span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The return fee amount will automatically be deducted from your refund.<span style="font-size:12pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you want to exchange for another size, color, or style, please return your purchased item, after which you must place a new order.<h3 id="return-from-the-european-union-denmark-and-sweden"><span style="font-size:18pt;font-family:Arial;color:#161616;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Return from the European Union, Denmark and Sweden:</h3><ul><li style="font-size: 16px;">Fill out the return form that was included in the package when you received it, and put it in the package with the items you wish to return.</li><li style="font-size: 16px;">Please remember to include the return guide/slip</li><li style="font-size: 16px;">Remember to put the paid return label visibly on the outside of your package. It&apos;s a good idea to cross out or remove any labels that were on the package when you received it.</li><li style="font-size: 16px;">Remember to get the receipt when you drop off the package.&#xA0;</li></ul>